Please read carefully the following provisions of Terms of Sale and Shipping Policy. This is a legal agreement between you and Swimmo Inc., a Delaware corporation ("Swimmo" or "we") regarding the purchases of Swimmo products through our shopping cart (the "Swimmo Checkout") and online website and/or other mobile services (collectively, the "Swimmo Website"). By placing an order, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions (the "Terms").
We currently accept all major credit, debit and prepaid cards (collectively, the "Credit Card(s)"), including Visa, MasterCard, American Express, JCB, Discover in the Swimmo Checkout. Depending on the country, we may offer alternative payment options including but not limited to PayPal, Apple Pay, Google Pay, European SEPA bank transfer or other local payment systems.
If you provide Credit Card details or other authorized payment method information to Swimmo, you authorize Swimmo, or a payment processor of its choosing to bill such card or to make such charges as applicable. By ordering a product or service on the Swimmo Checkout, you understand that you will be charged for the full amount of the product at the time the order is placed.
While we confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice and in our sole and absolute discretion, to limit the order quantity on any product variant, to refuse service to any customer and/or to refuse access to the Swimmo Website by any visitor or customer - especially in the event of repeating fraudulent activity.
If a payment is found to be suspicious or Swimmo suspects possible future breach of EULA rules, we may require additional verification of information (such as re-confirmation of payment information) prior to the acceptance and/or shipment of any order to verify that the charge is legitimate.
Back orders and pre orders may be placed for products and services sold and to be sold through the Swimmo Checkout. While Swimmo endeavors to meet all its deadlines and to provide the product at the estimated time, delays inevitably may arise. As a result, in the event that a delay arises and the estimated shipment date is not met, Swimmo is not responsible for any damages that may occur due to the delay, nor shall it be obligated to provide any discounts due to any such delays.
We make all reasonable efforts to check the provided shipping details, but it is your responsibility to provide Swimmo with accurate shipping information, email as well as valid Credit Card details.
After successful purchase, you should expect an email from us with all the details. Your order confirmation email will reflect the address details, items ordered and the total amount charged. We strongly advise you to review the entered details for accuracy second time once you got that email. Should any personal information necessary to fulfil your order change after the time your order was placed (such as shipping address, email or phone number), it is your responsibility to contact us with updated information before packing starts.
If your product is shipped to you and the address is invalid upon delivery, you are responsible for a redirect or re-ship fee which will vary depending on your region. Swimmo is not responsible for packages delivered to an outdated address. If the product is returned to us due to incorrect shipping information or parcel being refused, you may be subject to a return shipment fee as well as additional re-ship fee.
Swimmo ships out in 3 business days from the order date. For most orders it is matter of several business hours thanks to automatic address verification. Although we send out your parcel using one of the third-party fulfilment partners closest to you for faster delivery times, it's still an international shipping and it takes a little bit of time to arrive.
Deliveries may be shipped from multiple locations. While we strive to deliver all orders as quickly as possible, we ask our customers to allow up to 4-8 weeks for delivery even though an order may be delivered in quicker time. If after 4 weeks, you have not received your order, please contact us.
Swimmo reserves the right to use any shipping method we deem necessary although we will try to adhere to your chosen method. Unless you are told otherwise by a Swimmo representative, your order may be left in your mailbox or at the doorstep of the shipping address which is especially common within United States.
A shipping and handling fee is applied to all orders unless shown otherwise for your country at Swimmo Checkout. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs.
Please be advised that if you choose an expedited shipping method, your order still has to process through our fulfilment partners. In that case the advertised or guaranteed delivery time of expedited service starts at the time your package is handled to the carier.
Based on our shipping experience we may show certain shipping destinations as safe from additional customs, duties and local taxes (this applies for example to United States and European Union currently), but in general all applicable customs fees, taxes and duties are the sole responsibility of the customer as they may change from country to country. Customs authorities require that we state the value of your order directly on your package which is the amount you paid during purchase.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office. Swimmo has no influence on delays imposed by customs office.
By accessing or using the products, applications and services owned or operated by Swimmo, you are accepting the terms of EULA & Warranty terms and you are agreeing to be bound by these terms which are expressly incorporated herein as though set forth in full.
You have the right to return the product within 14 calendar days if you changed your mind about your purchase. In such case the shipping costs are covered by the customer. The unused goods must be sent back within 14 days of notifying the seller. Important - the return address will differ from the original sender's address. The correct return address will be provided in an email sent by Swimmo customer support.
The returned product must not show wear or damage and should contain all original documentation, packaging and all accessories. In case the product has not been returned to seller in a fully resalable condition, the seller reserves the right to decline a refund or deduct restocking fees. Except as set forth in these Terms, all other purchases are final and no returns shall be accepted after the set period.
You have the right to cancel your order if you changed your mind about your purchase after you placed it and before packing starts. After your parcel is shipped out you can only use 14-days change of mind return policy. Cancelled payments (refunds) can only be sent back to the original payment method used in a charge. It’s not possible for us to send a refund to a different destination (e.g. another card or bank account).
Swimmo may make changes to any products or services offered through the Swimmo Checkout, or to the applicable prices for any such products or services, at any time, without notice, especially in those cases when currency exchange rates needs to be adjusted.
Swimmo Checkout is an online service and as such is vulnerable to any technical service malfunction, especially in connection to our vendors (like database connection issues, inaccurate exchange rates) or other errors and Swimmo reserves the right to cancel any orders arising from abuse of such errors.
Because our products continue to evolve, we make all reasonable efforts to accurately display the attributes of our products, including the applicable colors. We try to ensure, but do not guarantee in any way, that information provided on the Swimmo Website is complete, accurate and up to date. As such, we make no representation as to the completeness, accuracy or correctness of information on Swimmo Website. All features, content, specifications, products, colors and prices of products and services described or depicted on Swimmo Website are subject to change at any time without notice.
Swimmo reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms, at any time. It is your responsibility to check these Terms. Your purchase means that you accept the version of these Terms from the date of purchase.
Last modified: July 20, 2018.